Monex Securities Margin Trading FAQ’s

About Monex Securities  |    About Monex AU MT4 Trading accounts  |    About MT4 Errors  |    About the Forex and CFD Market

Questions about Monex Securities (Monex AU)

Monex AU is part of Monex Group which is an online business with nearly 2 million clients worldwide. Monex AU was founded in 2017. Monex AU offers clients multi asset platforms, providing access to trade Forex, CFD’s and Equities. For additional information about Monex AU, please visit our websites; OTC-Derivative product website:; Equity product website:

Monex AU is a publicly owned Japanese company, Monex Group, Inc (TO:8698). Monex Securities management team is built on individuals with over 20 years’ experience in both the equity and derivative markets.

Monex AU holds client money in Segregated Client Trust Accounts at Commonwealth Bank of Australia which is an AA rated Australian bank and which meets and exceeds the requirements of the Australian Client Money Rules and ASIC Regulatory Guide 212.

Monex AU is regulated by the Australian Securities and Investment Commission (ASIC), AFSL No. 363972.

In the event of Monex AU’ liquidation, retail clients whose funds are held on trust or in segregated client bank accounts with Monex AU, would have their funds returned, minus the relevant fees and charges in handling and distributing these funds.

Questions about Monex AU MT4 Trading accounts

Monex AU has two MT4 account types, a Standard account and a Pro/ECN account. The Standard account does not charge a commission and mark-ups up the spreads on average of 1pip above our raw interbank price feed from our liquidity providers. The Pro/ECN account offers raw inter-bank spreads received from our liquidity providers, and adds a certain commission per standard lot, per side. Please refer to Monex AU Product and Charges List for more fees and cost information.

Monex AU clients can open live trading accounts from as little as AUD$100 or the equivalent currency.

Monex AU clients are allowed to have multiple trading accounts. You can open additional accounts via the Client Portal.

Monex AU offers standard leverage of 1:100 with a maximum of 1:200 dependant on the trading experience of the client. Monex AU wants to promote and encourage more responsible level and use of leverage particularly for retail traders. You can request a change to your leverage through the Client Portal.

Monex AU End of Day, statements and Rollover/Swap occurs at 21:00 MT4 Server Time (GMT), which is 17:00 ET (New York) time.

Forex opening and closing times are:
Opening time: 21:00 MT4 Server Time (Sunday)
Closing time: 21:00 MT4 Server Time (Friday)
Please note these times change when New York change times due to daylight saving. Certain instruments may vary, please check all trading times on the Monex AU product specification through MT4 or refer to Product and Charges List on our website.

Gold and Silver (XAUUSD and XAGUSD) opening and closing times are:
Opening time: 22:00 MT4 Server Time (Sunday)
Closing time: 21:00 MT4 Server Time (Friday)
Please note these times change when New York change times due to daylight saving. Certain instruments may vary, please check all trading times on the Monex AU product specification.

Monex AU uses GMT + 0 or GMT + 1 when daylight savings is in effect. Daylight saving time begins at 2 am on the 2nd Sunday in March and ends at 2 am on the 1st Sunday in November.

Monex AU offers over 69 currency pairs.

Monex AU offers additional CFDs including metals, commodities, indicies and crypto currencies.

Monex AU clients can deposit money via Bank / Wire Transfer

Most deposits methods take 24 hours to hit your trading account.

For withdrawal requests please login to your Client Portal and submit your request here. Withdrawals received before 12:00pm AEST / AEDT will be processed the same day.

Monex AU has a very simple account opening process. Click on the page to complete the application form and provide any documentation requested.
Once the on-line application has been approved by our on-boarding team, an email with your trading account details will be sent to your nominated email with us.

Monex AU follows very strict Australian Anti-Money Laundering and Counter Terrorism Financing Act procedures to verify each client identity before opening an account. Monex AU may be able to verify your identity and Proof of address electronically, if we cannot verify the information provided by you then the identification information we require further must include certified copy of both photo ID and proof of address to verify your identity.
Photo ID
• Must be issued by a Government Body
• The name, signature, expiry date and date of birth* and other relevant details must be clear
* Clients must be 18 years old or over
Proof of Address
• Must be issued within 6 months
• Must show the same name and address as the submitted application form

Monex AU offers regularly on-line and off-line education options, from regular webinars to seminars held across the country. These education events are published on our website.

No, Monex AU is unable to pay interest on client account balances.

Monex AU is unable to accept clients outside of Australia due to our internal account opening policies.

Monex AU is able to place phone orders in rare and extreme circumstances. Please call trading support team on +61 (0)2 9103 9600.

Yes, both these trading strategies are accepted and we go even further to offer certain account types to cater for these clients Which include our Standard and Pro/ECN trading accounts.

No, there are no inactivity fees charged on client accounts.

The demo and live accounts are run from the same trading platform and provide similar trading experiences, however demo account trades are placed using test funds and therefore are used for practice purposes only. Keep in mind that the results between demo and live accounts can vary considerably.

Questions about MT4 Errors

‘Trade Context is Busy’ is a common MT4 error. You may encounter this error when MT4 cannot process multiple requests at the same time. The quickest way to fix this is by simply closing and re-opening your MT4 trading platform. For further information on other MT4 error messages please refer to our MT4 error code guide.

All current Swap rates can be found within the MT4 platform. Right click on the “Market Watch” on an instrument you want to know the swap and select “Specification”. A pop-up window will open and the swap rates will be displayed close to the bottom of the window.

When holding open positions over Wednesday night the swap amount added or subtracted is charged three times the usual amount. Triple swap rates are charged at the roll-over time on Wednesday night to account for trade settlements over the weekend where swap rates are not charged due to the markets being closed.

The chart time on MT4 platforms reflects server time and unfortunately this cannot be changed.

The message ‘invalid account’ error will be displayed if you enter the incorrect username or password. Entering the incorrect server address will also cause this error message. Please try again with the credentials that have been provided to you.

Monex AU Demo accounts expire after 30 days of inactivity. If your demo account is still active, then double check you are using the account number and password and that you logging on the demo server. If you have misplaced these details please contact our support team to reset these for you.

The spread in forex or CFDs is the difference between the BID and the ASK (sometimes known as OFFER) price. If you were wanting to buy the instrument or ‘go long’ you would need to submit a BUY order which would result in trading on the ASK (OFFER) price, if you intend to sell or ‘go short’ you would submit a SELL order which in turn would result in trading on the BID price.

There are a few important factors that may result in your Expert Advisors not to function on MT4 correctly. Check that you have clicked on the Expert Advisors button in your trade terminal to enable the feature. If you are trading non-standard currency pairs, for example if there is a suffix EURUSD.s then remember to check whether this information is required to be added in the Expert Advisor configurations.

Occasionally you may receive an error code, please use the reference table below to find out further what this error relates to.


MQL4 run time error codes

MQL4 run time error codes

Questions about the Forex and CFD Market

Forex, FX or the 'Foreign Exchange market', is one of the largest financial markets in the world. Daily average volume sees average turnover of more than US$5 trillion. Trading forex, involves the simultaneous buying and selling of two different currencies. Monex AU offers a large variety of currency pairs to trade, all with variable spreads.

There are many participants making up the forex market, the main ones being Central Banks, Commercial Banks and Investment Banks, however with improvements in technology the Forex Market has gained accessibility resulting in many additional participants including corporations, money managers, registered exchange dealers, financial brokers and private investors.

There is no one single exchange or location for the Forex Market, unlike the stocks or futures markets which have numerous exchanges the forex market is traded on an Over-the-Counter (OTC) basis with no central exchange. The forex market is open 24 hours a day 5 business days per week.

The Forex Market can be traded 24 hours a day, 5 business days a week. The simplest way to understand the hours of trade, is that the Forex market opens at 17:00 ET-New York (Sunday) and closes 17:00 ET-New York (Friday). The major financial centres where the majority of forex trading takes place are New York, London and Tokyo.

Over the years trading forex has become cheaper and more accessible. Forex brokers receive institutional grade pricing and pass this on to clients to trade off. Generally, a mark-up and/or a commission will be charged when placing a trade. Please refer to the Product and Charges List on our website.

The most popular currency pairs traded are often called the ‘Majors’ which are those that are paired with the US Dollar. These account for over 80% of all forex trading transactions. Forex pairs such as EUR/USD, AUD/USD, GBP/USD, USD/CHF, USD/JPY, and USD/CAD.

Understanding how to manage risk when trading forex is one of the most important parts of trading and there are a variety of risk management strategies that you can use. The trading platform provides you two very common ways to manage your risk, offering both the use of stop loss and limit orders. Stop loss orders are often used to close an open position at a predetermined price in order to limit any potential loss. Limit orders work in a similar way however their use is to allow a restriction to be entered on the maximum price will to be paid on a trade.

There could be a number of reasons why you cannot see all the instruments in the “Market Watch” window, however you can simply right click on the “Market Watch” area and select “show all”. This will bring up all the symbols your account is configured to access.